- 0870125783
- info@acne.org.za
Orders under R600 will be charged a shipping cost of R70 for areas falling under the Western Cape.
All other other areas in South Africa will be charged R 110.
Your order will be processed as soon as we receive it.
Orders received before 14:00 will generally be shipped on the same day.
Of course there are exceptions and it’s not a firm rule. As life happens, it might be a great day to be on the beach or we’re binge watching our favourite series while eating a tub of ice cream 🙂
Your order will be shipped to your door via courier, please make sure that someone is at home/work or your local barman is willing to accept your package on your behalf.
Acne.org.za Return & Exchange Policy
At Acne.org.za, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, so we’ve made our return and exchange process as straightforward as possible. Below are the details of our policy:
1. Eligibility for Returns
• We accept returns for both defective and non-defective products.
• Items must be new or slightly used to qualify for a return.
• Returns must be initiated within 60 days of the purchase date.
2. Exchanges
• We also offer exchanges if you’d like to switch your product for something else or a different size. The same conditions apply as for returns.
3. How to Return a Product
• Returns are processed by mail only.
• You can download and print a free return label from our website.
• No restocking fees will be charged.
4. Refund Processing
• Once your returned item is received and inspected, refunds will be processed within 5 business days.
• Refunds will be issued to the original payment method used during the purchase.
5. Important Notes
• Please ensure that items are securely packaged to avoid damage during shipping.
• We reserve the right to refuse returns or exchanges if the product condition does not meet our guidelines.
For further assistance or to start a return, please visit our Returns page at www.acne.org.za/shipping-2.
Feel free to reach out to our customer service team if you have any questions!
